Overview
Mindly is a mindfulness platform that connects people with psychologists specialized in mental health issues. It aims to address rising anxiety and depression rates, particularly among young people. The app simplifies the therapist search process and allows for easy scheduling of online appointments, providing convenient access to mental health care from home.
Objective
In this semester project, we familiarized ourselves with the process of designing an application using UX and UI tools like Personas, User flows or Moodboards among others. In the end, we created a Figma prototype that we later tested with users and measured their satisfaction levels.
Users
It primarily targets individuals seeking mental health support, particularly those experiencing anxiety, depression, or other mental health challenges. The platform also appeals to young people and individuals who prefer the convenience of online therapy
Pain points
• Difficulty finding a suitable therapist
• Limited information about therapists
• Scheduling conflicts
• Lack of personalized support
Done in collaboration with: Carolina Ortega Barrios, Kristina Todorova and Nikoleta Dalaktchieva
Process
Personas
2 different users
Moodboard
Storyboard
Based on a given dataset, we identified two Personas that fit the main problems identified to familiarise ourselves with this technique. We focused on identifying their feelings to empathise with them. Then, after deciding the topic of our project, we put in the shoes of the user and imagined how they would interact with our system. We also identified the MOTs or Moment of Truths, trying to adapt our system in those situations as they will have a deep impact in the user’s feelings.
Results
High Fidelity Prototype
User Experience Questionnaire
To get feedback of the impression of the users, we conducted a five second test with the High Fidelity prototype. We in fact validated our idea and the users thought that the app is meant to make you feel relaxed and calm. After that, another set of users performed the tasks and filled a survey: the UEQ, where they gave their opinions on the prototype, achieving, in general terms, good levels of satisfaction.